Refunds Policy
At Maison De La Reine Bedsheets, we strive to provide our customers with the highest quality products and an exceptional shopping experience. Due to the personal and hygienic nature of our products, we maintain a strict no refunds, no returns policy. Once a purchase has been made, it is considered final, and we do not offer refunds, exchanges, or returns under any circumstances, including dissatisfaction or a change of mind.
This policy ensures that every product delivered to our customers is brand new, unused, and free from any tampering or previous handling. We take pride in upholding the highest standards of cleanliness and quality for all our bedsheets and related products. If, however, you receive an item that is damaged or defective upon delivery, we kindly request that you contact our customer service team within 48 hours of receiving your order. Please provide clear photographic evidence of the issue along with your order details, and we will assess the situation and offer a resolution at our sole discretion.
By purchasing from Maison De La Reine Bedsheets, you acknowledge and agree to this policy. We encourage you to review your order carefully before completing your purchase to ensure complete satisfaction. If you have any questions or concerns, please do not hesitate to contact our customer service team. Thank you for your understanding and for choosing Maison De La Reine Bedsheets for your home essentials.
Privacy Policy
At Maison De La Reine, we are committed to respecting your privacy and ensuring that your personal information is handled with the utmost care and security. When you shop with us, we may collect personal details such as your name, email address, phone number, shipping and billing addresses, and payment information, as well as non-personal information like your IP address, browser type, and browsing behavior on our website. This information is used solely to process and fulfill your orders, provide customer support, and improve your overall shopping experience. We take extensive measures to secure your data, including encrypted payment processing, secure servers, and regular system monitoring to prevent unauthorized access.
We do not sell, rent, or share your personal information with third parties for marketing purposes. However, your information may be shared with trusted third-party service providers who assist us in areas such as order fulfillment, payment processing, and IT services. These providers are obligated to handle your information securely and use it only for the services they provide to us. Our website may also use cookies and similar technologies to enhance your browsing experience and improve website functionality, which you can manage through your browser settings.
You have the right to access, update, or request deletion of your personal information at any time. If you wish to exercise these rights or have any concerns about how your data is being handled, please contact us directly. We may occasionally update this Privacy Policy, and any changes will take effect immediately upon being posted on our website. By using our website and services, you acknowledge and agree to the terms outlined in this Privacy Policy. If you have any questions or require further assistance, please feel free to contact us via email or phone. Thank you for choosing Maison De La Reine; your trust and privacy are important to us.